FREE SHIPPING ON ALL UK ORDERS

SHIPPING POLICY

SHIPPING 
  • PLEASE ALLOW A BUSINESS DAY FOR YOUR ORDER TO BE PROCESSED.
  • SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.
SIGNATURE REQUIRED
  • DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED UPON DELIVERY OF ALL PACKAGES/ORDERS.
    CUSTOMS FEES, IMPORT TAX & DUTIES
    • ALL INTERNATIONAL ORDERS (OUTSIDE OF THE UNITED KINGDOM) MAY BE SUBJECT TO IMPORT DUTIES AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.
      FAILED DELIVERY/RETURNED TO SENDER
      • IF THE PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER,) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO THE SENDER (SOUL SEEKER) AT THE CUSTOMERS EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.
       DAMAGED/OPENED BOX
      • IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.
        ABANDONED PACKAGE
        • CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES ASSOCIATED WITH A RETURNED PACKAGE OR EXCHANGE. SOUL SEEKER WILL EITHER SEND AN INVOICE TO YOU FOR THE COSTS, OR YOU ARE ABLE TO PROVIDE US WITH A PREPAID SHIPPING LABEL.
        • SOUL SEEKER WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS DEEMED ABANDONED.
        • AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.